Refund policy

Return & Refund Policy

We want you to feel confident and cared for with every product you receive from us. If something isn’t quite right, we’re happy to make it right.

Returns

If for any reason you’re not fully satisfied with your purchase, you may return eligible items within 15 days of receiving your order.
To start a return, please contact our customer care team at info@fernoleum.com with your order number and reason for return. We’ll guide you through the quick and easy process.

Please note:

Unopened products: You may return eligible items within 15 days of receiving your order.
Opened oils: Natural oils can’t be resold if opened due to hygiene.

Items must be unused, in their original packaging, and in the same condition you received them.

Return shipping costs are the responsibility of the customer unless the product arrived damaged or incorrect.

Products damaged through normal wear and tear, cannot be returned.

Refunds

Once we receive your return, we’ll inspect the item and notify you of the approval status.
Approved refunds will be processed back to your original payment method within 5–10 business days.
Please note that shipping fees, if applicable, are not refundable.

Exchanges

As part of our effort to reduce waste and simplify our process, we don’t currently offer direct exchanges. If you’d like a different product, please return your original item for a refund and place a new order.

Our Promise

Your satisfaction means everything to us. Each of our natural skincare products is crafted with care — and we’ll always do our best to ensure you enjoy your experience every step of the way.

If you need help or have any questions, contact us anytime at info@fernoleum.com. We’re always here to help.