FAQ's

Frequently Asked Questions

What makes Fernoleum oils different?
Our oils are 100% pure, cold-pressed, and unrefined—retaining all their natural vitamins, antioxidants, and fatty acids. No fillers, synthetic fragrances, or preservatives. Just potent, plant-powered skincare that works with your skin, not against it.

How do I use natural oils in my routine?
Start simple: use 2–3 drops as a moisturiser, hair treatment, or body oil. Always patch test first and dilute with a carrier oil (like jojoba) for sensitive skin. Each product page has detailed usage instructions.

Are your oils safe for sensitive skin?
Yes, our pure oils are non-comedogenic and free from common irritants. However, everyone’s skin is unique—patch test on your inner arm for 24 hours before full use.

How long will my order take to arrive?
5–14 business days from EU warehouses to UK/EU addresses. Many arrive faster (3–7 days), but delivery varies by carrier and location. You’ll get tracking once shipped.

What are your shipping costs?

Do I pay customs/duties?
No—we ship from EU warehouses to UK/EU customers, so no customs fees or import duties.

What’s your return policy?
Unopened products: You may return eligible items within 15 days of receiving your order.
Opened oils: Exchanges only (for defective products). Contact us within 14 days.
Note: Natural oils can’t be resold if opened due to hygiene.

Can I use discount codes?
Yes! Use FERNWELCOME10 for 10% off your first order. Only one code per order. Codes can’t combine with other offers.

Are your products tested on animals?
Never. Fernoleum is 100% cruelty-free.

Where do you source your oils?
From trusted, sustainable suppliers who cold-press fresh seeds/nuts. We prioritise organic certification and ethical harvesting whenever possible.