Privacy policy
Your privacy and trust mean everything to us. This policy describes how we collect, use, and share your information when you visit or make a purchase from our online store, whether through Shopify, TikTok Shop, or orders fulfilled via Spocket.
1. Information We Collect
We collect certain personal and technical details to process your orders and improve your shopping experience:
Personal Information: Name, billing and shipping address, email, phone number, and payment details.
Order Information: Items purchased, order value, and tracking details.
Device & Usage Information: IP address, browser type, time zone, and how you interact with our website or TikTok Shop listings.
We gather this information directly when you provide it during checkout or when interacting with our store, and indirectly through cookies or analytics tools.
2. How We Use Your Information
We use your personal data to:
Process and deliver your orders accurately and on time.
Communicate with you about your purchase or any inquiries.
Send marketing emails or promotional updates (only with your consent).
Detect and prevent fraud or unauthorised activity.
Improve our store’s performance, content, and customer experience.
3. Sharing Your Information
We only share your information with trusted partners that help us operate efficiently and securely:
Shopify: Our website is powered by Shopify Inc. They store and process your data in accordance with global data protection laws, including GDPR. Learn more at https://www.shopify.com/legal/privacy.
Spocket: We work with Spocket to manage product sourcing and fulfilment. Customer name, address, and order details are shared with suppliers only to complete your order. View Spocket’s privacy policy at https://www.spocket.co/privacy.
TikTok Shop: When you shop through TikTok Shop, your order data is shared through TikTok’s platform to process payments and arrange delivery. You can review TikTok’s policy at https://www.tiktok.com/legal/page/row/privacy-policy/en.
We will never sell your data. Information is shared only with third parties necessary for fulfilling orders or as required by law.
4. Data Retention
We retain personal information only as long as necessary to provide our services, complete transactions, or comply with legal obligations. When you request deletion or close your account, we securely remove your data unless it must be retained for recordkeeping.
5. Your Rights
Depending on where you live, you may have the right to:
Access, correct, or delete your personal data.
Request a copy of the information we hold about you.
Withdraw consent for marketing communications at any time.
To make any of these requests, please contact us at info@fernoleum.com
6. Cookies and Tracking
We use cookies and similar technologies to improve your experience, analyse traffic, and personalise content. You can choose to disable cookies in your browser, but this may affect certain site functions.
7. Security
We implement secure protocols and encryption to protect your data against unauthorised access, alteration, or misuse. Shopify and TikTok Shop also use leading security standards during checkout and payment processing.
8. Changes to This Policy
We may update this Privacy Policy periodically to reflect new practices, technologies, or legal requirements. Any updates will appear on this page with a new “Last Updated” date.
9. Contact Us
If you have any questions about how we handle your data or wish to make a privacy-related request, please contact us:
Email: info@fernoleum.com
Business Name: Fernoleum